The 5-minute rule
100xmore likely to reach a lead
Responding to a lead within 5 minutes makes you 100 times more likely to make contact than waiting 30 minutes.
AI receptionist for home service businesses
Every missed call is a job someone else books.
Your AI receptionist answers every call, calls new leads back in under a minute and follows up until the job is booked. It works nights, weekends and the busy season without a day off.
Answer Grace's call and ask her anything. It's the quickest way to hear how your callers would be greeted.
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Grace
Captivon's AI receptionist
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The cost of missed calls
Two or three missed calls a day adds up fast
Say you miss 2 or 3 calls a day because you're on a job, under a sink or asleep. If someone had answered and booked just 1 in 10 of those callers, at an average job of $500, here is what you'd have made.
| 2 missed calls a day | 3 missed calls a day | |
|---|---|---|
| Missed calls in a month (30 days) | 60 | 90 |
| Booked if 10% are answered and converted | 6 jobs | 9 jobs |
| Revenue at $500 per job, per month | $3,000 | $4,500 |
| Revenue per year | $36,000 | $54,000 |
Now try your own numbers
Move the sliders to match your business.
Revenue you could be missing per month
$0
Jobs missed per month0
Revenue missed per year$0
Based only on your inputs, over a 30-day month. It leaves out repeat work and referrals from those customers.
Speed to lead
The first business to respond usually wins the job
A lead is hottest the minute they reach out. Wait half an hour and they've called someone else. The research on response time is hard to ignore.
Qualification impact
21xmore likely to qualify
You are 21 times more likely to qualify a lead if you reach out within 5 minutes compared to 30 minutes.
The 1-hour window
7xmore likely to qualify
Companies that try to contact a lead within one hour are 7 times more likely to qualify the lead than those that wait even an hour longer.
The 24-hour penalty
60xmore likely to qualify
Responding within an hour makes a business over 60 times more likely to qualify a lead than waiting 24 hours or longer.
Slow averages
42 hrsaverage response time
The average company took 42 hours, nearly 2 days, to get back to a web lead. 23% never responded at all.
Your AI receptionist responds in seconds, not hours
It answers inbound calls on the first ring and calls new form leads within a minute, every time, at any hour.
Sources: Lead Response Management Study, Dr. James Oldroyd (MIT) and InsideSales.com; "The Short Life of Online Sales Leads", Harvard Business Review, 2011.
What it can do
One AI receptionist, many jobs
Answering the phone is just the start. Your agent can make calls too, so the follow-ups that never happen finally get done.
Answers lead calls
Picks up every new enquiry, day or night, answers questions in your words and books the job on the call.
"Thanks for calling Liftline, this is Sam. What's going on with your door?"
Speed-to-lead agent
Calls people who fill in a form from your ads, website or Angi within a minute, while they still remember you.
"Hi Jordan, you just asked about a new water heater. Got two minutes?"
Follows up on quotes
Calls back on open estimates, answers last questions and books the job before the customer goes cold or picks someone else.
"Just checking in on the repipe quote we sent Tuesday. Any questions I can answer?"
Qualifies leads and collects details
Asks the questions you would: job type, size, age of the system, photos, budget and timing. You get everything you need to quote faster.
"What brand is the unit, and roughly how old is it?"
Calls customers for reviews
Checks in after each job, sends happy customers a review link and flags unhappy ones to you privately.
"How did Marcus do today? Would you mind sharing that on Google?"
Re-engages past customers
Calls past customers with tune-up reminders, seasonal offers and plan renewals, and books the visit on the same call.
"It's been a year since your furnace tune-up. We have a fall special this month."
After-hours and overflow
Takes calls when your line is busy, at lunch, after hours and on weekends, so no caller hits voicemail.
Missed-call callback
Calls or texts anyone who hangs up within 30 seconds, from your business number.
Emergency triage and transfer
Spots real emergencies by your rules and puts the caller straight through to your on-call tech.
Confirms and reschedules
Sends reminders, confirms tomorrow's visits and moves appointments without tying up your office.
Answers status and support calls
Handles "where's my tech?", warranty and financing questions with the answers you approve.
Speaks 55 languages
Callers get help in the language they speak, from English and Spanish to 53 more.
And more: job status updates, membership renewals, estimate scheduling, payment reminders. If your team does it on the phone, ask us about it.
How we work
We learn your business before we quote a price
We don't sell a one-size package. We find where your business leaks the most money, show you how an AI receptionist would fix it, and only then give you a quote.
- Step 1
Understand your business
Your services, call volume, busy seasons, team and the way you book jobs today.
- Step 2
Find where money leaks
Missed calls, slow follow-ups, cold quotes, few reviews or past customers nobody calls back. We find the biggest leak first.
- Step 3
Show how AI earns you more
Which calls your agent would take, what it would say and how much extra revenue that could bring in, in plain numbers.
- Step 4
Then, a clear and detailed quote
Exactly what you get, what it costs each month and what's not included. You decide with all the facts in front of you.
Our promise
We use AI only where it helps your business. Everything stays transparent and direct, so there are no surprises.
- If AI won't pay for itself in your business, we'll tell you
- A clear, detailed quote before you commit
- Every call recorded and summarized, so you see what it does
FAQ
AI receptionists, answered
Need more people to call in the first place? See our websites and local SEO.
What is an AI receptionist?
An AI receptionist is a voice agent that answers your business calls 24/7. It greets callers by your business name, answers questions, qualifies the job and books it on your calendar.
How much does an AI receptionist cost?
It depends on your call volume and which jobs you want it to do. We learn your business first, find where you lose the most money, then give you a clear, detailed quote. No surprises later.
What is speed to lead?
Speed to lead is how fast you contact someone after they fill in a form or call. Research shows reaching a lead within 5 minutes makes you far more likely to talk to them and win the job.
Can an AI receptionist make outbound calls?
Yes. Besides answering calls, it can call new web leads within a minute, follow up on open quotes, ask happy customers for reviews and call past customers with seasonal offers, only with their consent.
Will it replace my office staff?
No. It takes the calls your team misses and the follow-ups nobody has time for. We only use AI where it clearly helps your business, and your team stays in control.
Can I keep my business phone number?
Yes. We set up call forwarding on the number you already use. You choose when the AI answers: after a few rings, after hours, on weekends or for every call.
How long does setup take?
Most businesses go live in about two weeks. We write the scripts, load your prices, service area and hours, connect your calendar and test every call flow with you before launch.
See how much your missed calls cost you.
Book a free 30-minute audit. We look at your calls, follow-ups and reviews, show you where money leaks and how much an AI receptionist could bring back.